Increasingly, it's DIY (do it yourself) world. Automated email responses, menu phone systems are accompanied by self-service everything from a gas station, supermarket, online booking and airport check-in.
Why not HR too? There are many administrative processes ripe for the picking. This could include updating records relating to training, holidays, sickness etc.
In the workplace, the self-server becomes the employee who can perform many tasks traditionally managed by HR. Clearly there needs to be controls and a way of checking the data but this can be managed by authorisation processes.
I feel that I should be excited and enthusiastic about this development but somehow, I'm not. As a customer, I'd sooner interact with a person than a machine and not be fobbed off with the claim that self-service is for my own comfort and convenience.
Give me a break! Oh, I see; I have to give myself a break!
